CPC Processor Customer Service

Job Summary

A company is looking for a CPC Processor Customer Service representative.

Key Responsibilities

• Process medical record requests and provide status updates through calls with patients, insurance companies, and attorneys
• Document all inquiries and resolutions accurately in the software systems
• Maintain confidentiality and adhere to company policies and procedures while ensuring high-quality customer service

Required Qualifications

• High school diploma or equivalent from an accredited institution
• Experience with multi-line phone systems and proficiency in Microsoft Office
• One year of experience in data entry, medical records, healthcare, or insurance claims processing is beneficial
• Ability to pass an annual HIPAA examination and a 90-day ROI Certification course with a score of 85% or higher
• Compliance with health screening and vaccination requirements as per client needs