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Director of Customer Support
Job Summary
A company is looking for a Director, Customer Support to lead and evolve their customer service teams.
Key Responsibilities
- Develop and execute a long-term vision and strategy for the customer support organization
- Lead and inspire a team of customer support managers and specialists to deliver outstanding service
- Optimize customer support operations and ensure high standards of service quality and efficiency
Required Qualifications
- Minimum of 5-7+ years of experience in customer support, with at least 3+ years in a leadership role
- Proven track record of managing high-performing customer support teams and driving results
- Strong expertise in customer support operations and process improvement
- Experience with customer support tools and CRM platforms (e.g., Intercom, Salesforce, Jira)
- Strong analytical skills with the ability to interpret data and implement strategies based on findings
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COMPLETE JOB DESCRIPTION
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Company Overview
Company Company Name
Headquarters Headquarters
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