Director of Customer Support

Job Summary

A company is looking for a Director, Customer Support to lead and evolve their customer service teams.

Key Responsibilities

• Develop and execute a long-term vision and strategy for the customer support organization
• Lead and inspire a team of customer support managers and specialists to deliver outstanding service
• Optimize customer support operations and ensure high standards of service quality and efficiency

Required Qualifications

• Minimum of 5-7+ years of experience in customer support, with at least 3+ years in a leadership role
• Proven track record of managing high-performing customer support teams and driving results
• Strong expertise in customer support operations and process improvement
• Experience with customer support tools and CRM platforms (e.g., Intercom, Salesforce, Jira)
• Strong analytical skills with the ability to interpret data and implement strategies based on findings