Customer Support Supervisor

Job Summary

A company is looking for a Customer Support Supervisor to lead a team and ensure exceptional service delivery.

Key Responsibilities

• Lead a team of Customer Support Specialists to provide compassionate and efficient service
• Approve timecards, PTO, and assist with administrative tasks and training
• Engage in coaching conversations and create scalable processes for customer support

Required Qualifications

• Experience as a Lead, Supervisor, or Manager of support teams, preferably in technology
• Strong organizational skills with the ability to manage multiple priorities
• Ability to work effectively in a fast-paced and adaptable environment
• Proficiency with technology and computer systems
• Familiarity with privacy and security protocols, particularly in healthcare (preferred)