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Global Program Manager
Job Summary
A company is looking for a Global Program Manager to oversee IT service delivery and program management.
Key Responsibilities
- Manage end-to-end IT service delivery and ensure compliance with service level agreements (SLAs)
- Act as the primary liaison for stakeholder engagement and customer satisfaction
- Lead and mentor IT service teams, focusing on performance and continuous improvement
Qualifications & Requirements
- 7+ years of experience in IT service management or program management with a global focus
- Bachelor's degree in Information Technology, Business Management, or a related field (Master's preferred)
- ITIL Foundation certification; higher-level ITIL certifications preferred
- Strong understanding of IT service management platforms
- Exceptional leadership experience managing global teams
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COMPLETE JOB DESCRIPTION
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Company Overview
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