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Global Support Team Leader
Job Summary
A company is looking for a Global Support Team Leader to oversee post-production services and customer support globally.
Key Responsibilities
- Lead a 24/7 global support team, ensuring adherence to SLAs and effective customer assistance
- Act as the escalation point for stakeholders, managing communication and issue resolution
- Collaborate with cross-functional teams to prioritize issues, manage case backlogs, and enhance customer experience
Qualifications
- Bachelor's degree in a science or technology field
- 5-8 years of experience leading B2B support teams with multi-tiered support models
- Hands-on experience with Salesforce Service Cloud and modern support automation tools
- Proven experience in implementing self-service and knowledge-centered support models
- Experience managing offshore global teams, particularly for North American customers
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COMPLETE JOB DESCRIPTION
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Company Overview
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