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Helix Application Support Analyst
Job Summary
A company is looking for an Application Support Analyst for their Helix service.
Key Responsibilities:
- Modify software, troubleshoot complex client application issues, and resolve customer problems in a production environment
- Thoroughly document and track case histories, regularly update customers on troubleshooting efforts, and manage case queues
- Establish relationships with partner teams, participate in on-call support, and provide technical support training
Required Qualifications:
- Bachelor's degree in relevant field and 5+ years of related experience, or advanced degree with 3+ years of experience
- Experience in T-SQL, Python, and supporting software in a hosted solutions environment
- Strong troubleshooting skills and ability to resolve most issues with minimal effort
- Previous experience with Windows SQL/TSQL, Python, and .net programming
- Positive mindset, ability to collaborate in a team setting, and work in a high-pressure environment
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COMPLETE JOB DESCRIPTION
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