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Inbound Contacts Representative
Job Summary
A company is looking for an Inbound Contacts Representative to manage customer inquiries and support tasks.
Key Responsibilities
- Address incoming inquiries via phone, digital, or written communication
- Resolve complex benefit questions and escalate unresolved issues
- Record details of customer interactions and take appropriate actions
Required Qualifications
- 1 to 3 years of experience in customer service
- 1 to 2 years of experience in a leadership role
- Bilingual (Spanish Speaker)
- Experience in the healthcare industry
- A minimum of 1 year of experience in a call center environment
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COMPLETE JOB DESCRIPTION
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Company Overview
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