Inbound Contacts Representative

Job Summary

A company is looking for an Inbound Contacts Representative to manage customer inquiries and support tasks.

Key Responsibilities

• Address incoming inquiries via phone, digital, or written communication
• Resolve complex benefit questions and escalate unresolved issues
• Record details of customer interactions and take appropriate actions

Required Qualifications

• 1 to 3 years of experience in customer service
• 1 to 2 years of experience in a leadership role
• Bilingual (Spanish Speaker)
• Experience in the healthcare industry
• A minimum of 1 year of experience in a call center environment