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Incident Manager
Job Summary
A company is looking for an Incident Manager to oversee incident response and improve operational processes.
Key Responsibilities
- Lead incident response for major and minor incidents, ensuring swift detection and resolution
- Ensure clear communication with stakeholders throughout the incident lifecycle
- Drive root cause analysis and optimize incident management processes for efficiency
Required Qualifications
- 1-2 years of experience in Incident and Problem Management in a corporate environment
- Availability to work a shift from 11 pm to 7 am Mountain Time, including weekends and holidays
- Prior experience in a SaaS environment; AWS experience is preferred
- Hands-on experience with incident management tools like PagerDuty, Datadog, and Jira
- Familiarity with Microsoft products and understanding of server environments
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COMPLETE JOB DESCRIPTION
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