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IT Group Manager
Job Summary
A company is looking for an IT Group Manager.
Key Responsibilities:
- Lead a team responsible for IT Service Desk operations, processes, contractor management, and technology strategy
- Partner with IT Service Desk frontline organization to support employees and independent agencies
- Collaborate with peers in Enterprise Technology Solutions to develop and deliver strategy and process
Required Qualifications:
- Bachelor's degree in Information Technology, Business discipline, or related field, or equivalent work experience
- 4 years of experience managing IT professionals or IT project delivery, or 6 years of equivalent work experience in lieu of a degree
- Senior management experience leading large diverse scale teams with broad complexity organization initiatives
- Proven ability to establish strong partnerships and trust across business and IT
- Experience in data and technology driven improvements at scale, including Contact Center or Service Desk processes
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COMPLETE JOB DESCRIPTION
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