IT Ops Support Analyst

Job is Expired
Location: Nationwide
Compensation: To Be Discussed
Reviewed: Sat, Sep 16, 2023

Job Summary

A company is looking for an IT Ops Support Analyst.

Key Responsibilities:
  • Troubleshoot and resolve sev-1/sev-2 issues/incidents with production applications/vendors within specified SLAs
  • Coordinate change and issue resolution activities with various technical teams
  • Plan system maintenance and upgrade events across multiple vendors
Required Qualifications:
  • Bachelor's degree and/or equivalent experience
  • Minimum 6 years experience in Healthcare Payor domain/HealthPlan working with medical claims adjudication platforms
  • Minimum 3 years experience working on production support teams/engagements
  • Experience with ITIL production support processes and SLA management/reporting
  • Experience working in an offshore model is a must
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