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IT Rapid Resolution Specialist
Job Summary
A company is looking for a Rapid Resolution Specialist (IT) to provide quality services and solutions to clients while ensuring high client satisfaction.
Key Responsibilities
- Respond to client communications and determine problem severity
- Log client problem information and create service requests accurately
- Remediate support requests and verify systems functionality for resolution
Required Qualifications
- High School diploma with two years of relevant experience or an Associate's degree
- Previous IT experience preferred
- Proficiency with business collaboration tools including MS Office applications
- Solid customer service abilities
- Ability to gather and analyze information effectively
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COMPLETE JOB DESCRIPTION
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Company Overview
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