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Lead Customer Service Representative
Job Summary
A company is looking for a Lead Customer Service Representative - National Remote.
Key Responsibilities:
- Serve as a resource or Subject Matter Expert (SME) for team members
- Handle escalated calls and resolve complex customer issues
- Assist customers with inquiries regarding benefits, billing, and appointment scheduling
Required Qualifications:
- High School Diploma / GED
- Must be 18 years of age or older
- 2+ years of customer service experience or office setting experience
- Familiarity with computers and ability to navigate complex systems
- Ability to work an eight-hour shift from Tuesday to Saturday
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COMPLETE JOB DESCRIPTION
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Company Overview
Company Company Name
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