Medicare Call Center Representative

Job Summary

A company is looking for a Medicare Inbound Call Center Representative.

Key Responsibilities:

• Handle 30-40 inbound calls daily from members in a fast-paced inbound call center environment
• Record details of inquiries, comments or complaints, transactions, or interactions, and take appropriate action
• Escalate unresolved and pending customer grievances

Required Qualifications:

• 3 years of customer service experience
• Proficiency with Microsoft Office applications, particularly Outlook and Teams
• Prior experience managing multiple priorities and using multiple computer applications simultaneously
• Associate's or Bachelor's degree preferred
• Prior inbound call center or related customer service experience preferred