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Part-time Customer Service Representative
Job Summary
A company is looking for a Nights & Weekends CSR (Part-time).
Key Responsibilities:
- Engage callers in friendly conversations while accurately collecting lead information
- Follow account-specific instructions for appointment scheduling and call dispatch procedures
- Manage call outcomes and escalate issues as necessary
Required Qualifications:
- 2+ years of experience in a high-volume virtual call center
- 1+ years of experience in a customer-facing role for HVAC/Plumbing or Electrical contractors
- Ability to type 30 wpm with 94% accuracy
- High school diploma or equivalent required
- Willingness to undergo a criminal background check
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COMPLETE JOB DESCRIPTION
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Company Overview
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