Participant Services Team Manager

Job Summary

A company is looking for a Participant Service Team Manager.

Key Responsibilities

• Oversee daily operations of the Customer Service team to ensure efficiency and high-quality service
• Provide coaching and development to team members, setting performance goals and conducting regular feedback sessions
• Manage performance evaluations, handle promotions or disciplinary actions, and report on team performance

Required Qualifications

• 3-5 years of experience in benefits administration or employee benefits industry preferred
• 3-5 years of customer experience and/or management preferred
• Basic computer skills and knowledge of Microsoft Word, Excel, Outlook, and Adobe
• Willingness to work outside scheduled hours or overtime as needed
• Ability to adapt to rapidly changing business requirements