Remote Call Center Agent

Job Summary

A company is looking for a Call Center Member Service Agent Remote.

Key Responsibilities

• Conduct outbound calls to educate members about healthcare benefits and cost-saving opportunities for imaging services
• Proactively schedule appointments for imaging services and ensure members utilize their benefits
• Provide accurate communication to answer member questions, resolve concerns, and document interactions using call center software

Required Qualifications

• High School diploma or GED equivalent
• Minimum of 3 - 5 years of customer service experience
• At least 4 years of work-from-home call center experience
• Proficient with computer skills, including Microsoft Office applications
• Bilingual - Spanish speaking is a plus