Remote CarePlus Inbound Contact Representative

Job Summary

A healthcare insurance company needs applicants for an opening for a Remote CarePlus Inbound Contact Representative.

Must be able to:

• Address incoming telephone, digital, or written inquiries from Medicare members
• Provide the member a resolution or pathway to resolution
• Follow standard policies/practices

Position Requirements Include:

• 2 years or more customer service experience with heavy or high volume healthcare, call quality, retail service
• Prior experience in Medicare Dissenrollment
• Excellent verbal and written communication skills
• Demonstrated experience with providing strong customer service and attention to details while listening on calls
• Strong initiative with the ability to adapt to change as the business requires
• Ability to focus on training and responsibilities without significant interruption during the workday