Job Summary
What are we doing at Uscreen?
Uscreen is a hyper-growth (and profitable) bootstrapped product-led SaaS business revolutionizing the way that video-based entrepreneurs & creators monetize their content. We have grown from 30 to 120 employees over the last year with the best yet to come!
Uscreen provides an all-in-one platform for entrepreneurs to sell subscriptions, VOD, and live-streamed events on the web, through mobile apps, and via OTT (over-the-top) devices.
25,000+ video creators sell, market, manage, & grow their content business with Uscreen and they generate tens-of-millions of dollars in revenue doing it! See some of our awesome customers here.
As our first Community Manager, you'll be involved in designing and executing the initial roadmap for community-led growth at Uscreen. This role will be customer-facing and extremely cross-functional within the Marketing Department and full Uscreen team.
The Community Manager will build upon our mission to go beyond technology and create professional creators. You will build high-value customer relationships and peer engagement, playing a critical role in customer acquisition and retention, and will work closely with the rest of the Uscreen team to increase our visibility as industry thought leaders.
What you'll do:
Build a community-led growth strategy to build a community that can nurture prospects and new leads, acquire new customers, increase retention, and foster user success
Maintain and create content for Uscreen's owned communities, including our Facebook group and customer community, that will encourage conversations between our community members
Identify areas of opportunity to improve customer education and work with Customer Marketing and Content Marketing teams to distribute content through community
Maintain engagement through moderated responses and weekly conversation prompts (Marketing Mondays, Tip Tuesdays, Win Wednesdays, etc) on owned communities and social media channels and actively participate in social media to expand our community reach
Develop a strategy to amplify our customer voice through customer advocacy on review sites and social media
Distribute content through strategic social media channels to grow our community reach and brand awareness
Facilitate high-engaged communities of creators and use those communities to drive value to the company
Lead, host, and participate in virtual events and in-person conferences and user events and meetups. Up to 10-20% travel may be required.
Identify, engage and build rapport with contributors, experts, influencers and event partners to establish third party validation and further amplify with speaking engagements and community-focused thought leadership initiatives
Create and execute on custom engagement activation for various verticals within the Uscreen user community
Impact product development by developing mechanisms for sharing community insights to internal teams
Collaborate with cross-functional leaders of Success, Support, Product, Growth, and Marketing to continually expand and execute on the Uscreen community initiatives
Do you have what it takes?
Prior experience in customer-facing roles
Minimum 3-4 years building online and in-person communities
Preferred: Experience building a community of creators or managing a community for a creator
World-class storytelling and written/verbal communication skills
Creative solution-oriented problem solver
Exceptional project management skills, with the ability to organize and prioritize multiple ongoing work streams simultaneously
A passion for SMBs and the Creator Economy is a must
Deep empathy for both cross-functional partners and end users, with strong customer-centricity
Understanding of video marketing and membership businesses a plus
Strong growth mindset and intellectual curiosity, with a willingness to learn, flex into new areas, continuously improve and take on new challenges
Projects you may work on:
Identifying ways to grow the Uscreen Ambassador Program to empower Uscreen users who have a desire to lead local Uscreen communities, and organize online and offline community events.
Organize monthly Uscreen Community Champion meetups and events to ensure volunteer community moderators feel informed, appreciated, and supported.
Coordinate in-person VIP dinners / workshops / meetups in different cities that our teams are traveling to during conferences.
Host a bi-weekly livestream inside our community to showcase successful customers, and engage with live viewers from the community.
