Remote Extended Services Insight Advisor

Job Summary

A leader in spend optimization is searching for a person to fill their position for a Remote Extended Services Insight Advisor.

Must be able to:

• Provide guidance and feedback for ongoing improvements and additions to internal tools
• Serve as escalation point for Extended Services Specialists for product, process and best-practice questions
• Act as training resource for new and existing Extended Services team members

Must meet the following requirements for consideration:

• Bachelor's degree, college diploma in related field and/or equivalent experience
• 5 years experience using or administrating database-driven workflow products and/or financial management software
• Ability to manage multiple large initiatives and cases with minimal guidance
• Proven ability to handle customer escalations and concerns
• Experience working with data to solve business problems/generating actionable insights
• Demonstrate strong communication and customer handling skills