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Remote Real Time Analyst

Job is Expired
Location: Nationwide
Compensation: To Be Discussed
Staff Reviewed: Mon, Mar 27, 2023
Job Category: Information Technology
Employer Type: Employer
Career Level: Experienced

Job Summary

An insurance company is filling a position for a Remote Real Time Analyst.

Core Responsibilities of this position include:

  • Monitoring inbound, outbound, and online queues
  • Coordinating tactical solutions to maintain SLAs
  • Adjusting schedules for intraday activities

Required Skills:

  • 0 to 2 years of Real Time Management/Workforce Management experience
  • Experience with WFM and ACD tools (NICE, Genesys, Verint, Aspect, etcetera)
  • Proficiency in Google Suite

COMPLETE JOB DESCRIPTION

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