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Remote Real Time Analyst
Job Summary
An insurance company is filling a position for a Remote Real Time Analyst.
Core Responsibilities of this position include:
- Monitoring inbound, outbound, and online queues
- Coordinating tactical solutions to maintain SLAs
- Adjusting schedules for intraday activities
Required Skills:
- 0 to 2 years of Real Time Management/Workforce Management experience
- Experience with WFM and ACD tools (NICE, Genesys, Verint, Aspect, etcetera)
- Proficiency in Google Suite
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COMPLETE JOB DESCRIPTION
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Company Overview
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