Job Summary
A network that powers approximately 25 million Internet properties has an open position for a Remote Senior Support Technical Program Manager.
Individual must be able to fulfill the following responsibilities:
- Define business and process requirements for the tools used by those teams to deliver support services to our customers
- Own the roadmap and backlog of feature requests for the Support tools
- Create and develop the long-term vision for our ticketing system
Position Requirements Include:
- 8+ years of technical program management experience or experience in large-scale project management
- Strong competency with Confluence, JIRA, and various development methodologies
- Ability to work within an Agile framework, making iterative progress and developing a strong backlog of work
- Solid customer support foundation
- Proven track record creating product or project roadmaps, building and maintaining timelines, identifying and controlling risk
- Flexibility and adaptability, experience trying different approaches and adapting as you go based on the needs of your team / project
