Remote Support and Operations Cloud Platform Manager

Job Summary

A company that provides financial services is seeking a Remote Support and Operations Cloud Platform Manager.

Core Responsibilities of this position include:

• Developing and implementing processes for incident, release, and request management
• Leading the IT Support / Operations team in providing 24/7 support to clients
• Driving strategy for compliance management, ensuring that all IT operations are carried out in accordance with relevant regulations

Must meet the following requirements for consideration:

• Bachelor's degree in Computer Science, Information Technology, or related field
• At least 3-5 years' experience in IT Applications management, with a focus on incident, release, and request management
• Strong knowledge of ITIL and other industry standards for IT service management
• Excellent leadership, communication, and interpersonal skills
• Ability to manage and prioritize multiple tasks and projects
• Strong analytical and problem-solving skills