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Remote Workforce Management Software Analyst
Job Summary
A health services company is filling a position for a Remote Workforce Management Software Analyst.
Candidates will be responsible for the following:
- Monitoring and reacting to fluctuations in call volume
- Scheduling activities around forecasted call patterns
- Providing statistical staffing requirements based upon current staffing availability
Required Skills:
- Requires a H.S. diploma
- Minimum of 2 years call center operations experience
- Real-time management experience in a centralized call center environment is preferred
- Manages and adjusts call routing when unusual call patterns exist in order to ensure service levels are met
- Can schedul off-phone activities when call volume projections are down
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COMPLETE JOB DESCRIPTION
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