Remote Workforce Management Software Analyst

Location: Nationwide

Compensation: Salary

Staff Reviewed: Fri, Mar 17, 2023

This job expires in: 21 days

Job Category: Information Technology

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Job Summary

A health services company is filling a position for a Remote Workforce Management Software Analyst.

Candidates will be responsible for the following:

Monitoring and reacting to fluctuations in call volume
Scheduling activities around forecasted call patterns
Providing statistical staffing requirements based upon current staffing availability

Required Skills:

Requires a H.S. diploma
Minimum of 2 years call center operations experience
Real-time management experience in a centralized call center environment is preferred
Manages and adjusts call routing when unusual call patterns exist in order to ensure service levels are met
Can schedul off-phone activities when call volume projections are down

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Remote Workforce Management Software Analyst

Job Summary

COMPLETE JOB DESCRIPTION

Company Overview

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