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Senior Program Manager
Job Summary
A company is looking for a Senior Program Manager, Digital Customer Success.
Key Responsibilities
- Design and launch scalable and automated success programs across the customer lifecycle
- Analyze the digital customer journey to identify friction points and opportunities for improvement
- Manage a portfolio of digital success programs, including planning, execution, and regular business reviews
Required Qualifications
- Experience in digital customer success, program management, or customer enablement
- Strong data evaluation skills to identify and communicate customer insights and trends
- Ability to build and manage complex digital programs with measurable outcomes
- Excellent organizational and project management skills in a fast-paced environment
- Experience with customer engagement tools such as Appcues and Matik or similar
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COMPLETE JOB DESCRIPTION
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Company Overview
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