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Senior Software Support Engineer
Job Summary
A company is looking for a Senior Software Support Engineer to provide technical support and maintain contact center operations in a remote setting.
Key Responsibilities
- Provide support for P1 and P2 issues and manage outages
- Collaborate with L2 resources for Root Cause Analysis (RCA) and mentor L1 and L2 teams
- Monitor system changes, assess impacts, and recommend upgrades for telephony products
Required Qualifications
- Undergraduate degree or equivalent experience
- 5+ years of IT experience with production support skills
- 5+ years of experience with Genesys Engage
- 2+ years of experience with Cloud CX/Amazon Connect
- Experience with digital channels like Chat and Callback (GMS)
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COMPLETE JOB DESCRIPTION
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Company Overview
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