Service Desk Agent

Job Summary

A company in the Information Technology industry is seeking a Service Desk Agent for a remote 4+ month contract.

Position Responsibilities:

• Manage ITIL Service Management and service desk operations
• Perform call triage and create incident reports
• Utilize cloud-based telephony systems and ServiceNow

Required Qualifications:

• 2-4 years of experience as a Service Desk Agent
• Experience in ITIL Service Management and service desk operations
• Proficient in call triage and incident creation
• Must have a valid work visa or be a US Citizen