SPOC Relationship Manager

Job Summary

A company in the financial industry is looking for a SPOC Relationship Manager.

Position Responsibilities:

• Manage a group of mortgage loans actively engaged with the Loss Mitigation department to maximize the customer's successful completion of their workout
• Counsel and motivate delinquent customers through telephone contact to return missing documents or items as needed
• Obtain thorough knowledge of the company's Standard Operating Procedures, Investor loss mitigation options, as well as State and Federal legal requirements regarding collections procedures, bankruptcies, foreclosures, and repossessions while keeping abreast of current requirements and changing legislation

Required Qualifications:

• High School Diploma or GED required
• 1-3 years Collection and/or Loss Mitigation experience
• Knowledge of Black Knight MSP system
• Ability to work in a team environment, effectively under pressure
• A strong numeric aptitude, problem solving and analytical skills