Support Operations Manager
Job is Expired
Location: Remote
Compensation: Salary
Reviewed: Thu, May 15, 2025
Job Summary
A company is looking for a Support Operations Manager (Remote).
Key Responsibilities
- Oversee and expand services to create strong user experiences
- Drive support-specific OKRs, KPIs, and SLAs through data analysis and leadership
- Build processes and workflows for scalability and improve collaboration among support teams
Required Qualifications
- 5+ years of experience in frontline support, with 3+ years managing support teams
- Experience in owning support-specific OKRs and analyzing data to inform decision-making
- Proficiency in project management of cross-functional initiatives
- Expertise in collaborating with cross-functional partners and prioritizing tasks
- Experience in building and mapping processes for scale and developing workflows
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Job is Expired