Support Services Specialist

Job Summary

A company is looking for a Support Services Specialist 2.

Key Responsibilities

• Act as an advocate for patients and liaise with clients and government agencies to facilitate medical expense coverage
• Research, reconcile accounts, and maintain accurate patient records while interacting with clients and internal departments
• Assist with escalated customer issues and support leadership in analyzing inventory data to improve client satisfaction

Required Qualifications

• High school diploma or equivalent
• At least 2 years of experience in a customer service role
• Minimum of 1 year of healthcare experience in patient financial services or insurance collections
• Proficient knowledge of commercial and government insurance plans, as well as medical terminology
• Ability to handle sensitive information and maintain HIPAA compliance