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Technical Support Representative
Job Summary
A company is looking for a Tier 2, Technical Support Representative to provide remote support for a retinal scanning medical device.
Key Responsibilities:
- Manage and respond to customer inquiries regarding the operation and configuration of the Optos Panoramic200
- Troubleshoot network issues, including connectivity and VPN/broadband problems
- Log interactions into the CRM system and escalate critical issues to field teams
Required Qualifications:
- High School diploma or equivalent
- 1+ year of Technical Support experience
- Extensive knowledge of Windows operating systems and MS Office applications
- PC hardware and configuration skills
- Intermediate IT networking knowledge
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COMPLETE JOB DESCRIPTION
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