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Workforce Analyst
Job Summary
A company is looking for a Workforce Analyst.
Key Responsibilities
- Monitor and manage call center tasks, providing updates to stakeholders
- Analyze call center data to identify trends and forecast workforce requirements
- Generate reports and dashboards to support KPI reporting and overall performance
Required Qualifications
- High school diploma or equivalent
- Minimum of 2 years' experience with Workforce Management tools
- Relevant experience in operations or workforce management in a healthcare setting
- Strong analytical skills to generate insights for performance improvement
- Ability to build productive internal and external working relationships
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COMPLETE JOB DESCRIPTION
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Company Overview
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