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Workforce Management Manager
Job Summary
A company is looking for a Manager, Workforce Management.
Key Responsibilities
- Forecast call volume demand and manage staff scheduling based on analysis of historical and anticipated volume
- Develop and execute a long-term workforce management strategy, including systems, tooling, and process development
- Establish and report on core performance indicators to senior executive management
Required Qualifications
- Bachelor's degree in business, Organizational Leadership, or related field, or a minimum of four years of experience in lieu of a degree
- 5+ years of experience in resource/workforce management and operations in a sales delivery environment
- 3+ years of experience in a call center environment
- 2+ years of experience managing a team
- Experience in healthcare staffing and scheduling
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COMPLETE JOB DESCRIPTION
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Company Overview
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