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Workforce Management Scheduler
Job Summary
A company is looking for a Contact Center Workforce Management Scheduler.
Key Responsibilities
- Build, maintain, and publish optimized schedules for Customer Care team in a 24/7 contact center
- Create scheduling solutions to optimize operational efficiency and meet service level agreements
- Monitor scheduling gaps in real-time and provide insights for overall center performance improvement
Required Qualifications
- High School diploma or GED
- 3 years of workforce management scheduling and/or analytical experience in a contact center environment
- Highly analytical and organized with strong problem-solving capabilities
- Reliable high-speed internet access with a minimum download speed of 100 Mbps
- Must be a U.S. citizen due to contractual requirements
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COMPLETE JOB DESCRIPTION
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Company Overview
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