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Zendesk Administrator
Job Summary
A company is looking for a Zendesk Admin & AI Specialist.
Key Responsibilities
- Manage and optimize Zendesk workflows and queue management
- Implement and oversee AI integrations within Zendesk
- Collaborate with cross-functional teams to enhance customer support operations
Required Qualifications
- Zendesk Certified Administrator
- Expertise in Zendesk automation, triggers, and queue management
- Experience with Zendesk AI setup and integrations
- Proficiency in reporting and presentation creation
- Ability to document workflows and process improvements
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COMPLETE JOB DESCRIPTION
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Company Overview
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