An information technology company has a current position open for a Remote CustomerService Team Leader. Must be able to: Develop and manage a team of Agents. Evaluate team's and individual team member's performance. Manage Team calls: process missed calls, lead calls, renewals.
Maintaining and being responsible for service levels throughout your shift. Qualifications for this position include: Comfortable being empowered to make decisions. Proven capability of responding readily and flexibly to changes. Ability to work well in an open, collaborative team environment.
7-10+ years of Recruiting and Recruiting Management. Experience managing multiple Recruiters. Possession of strong customerservice orientation. Demonstrated experience building and managing professional relationships. Is accountable and is able to work independently.
A mobile travel application company is seeking a Remote Customer Experience Team Lead. Core Responsibilities Include: Supporting long-term career development of team members. Leading and coaching a team of ~15 CX agents.
A healthcare company is filling a position for a Telecommute Clinical and Service Quality Director. Core Responsibilities of this position include: Directing professional staff, both clinical and nonclinical. Ensuring clinical and service–related compliance of the corporation.
An internet security company is filling a position for a Remote Customer Support Director in San Francisco. Candidates will be responsible for the following: Identifying appropriate support and knowledge base tools to help us build scalable, low-touch support processes.
A technology company has an open position for a Telecommute Financial Technology Customer Journey Manager. Candidates will be responsible for the following: Detecting early signals of at-risk renewals, design and update playbooks for CSMs. Identifying top candidates for upsell opportunities.
Bachelor’s Degree. Minimum of 3 years sales management experience. Experience in solution sales of a Software as a Service (SaaS) platform. Experience managing a team of at least 7 direct reports. New Business and Client Retention Quota of over $5MM.
Experience leading both a services organization and product development function. Track record of successfully managing a technical business group. Advanced technical degree or equivalent experience. Expert understanding of security technology and implementation principles.
A provider of outsourced development services is filling a position for a Remote Internal Medicine Project Management Director. Core Responsibilities Include: Developing full service project plans. Managing study budgets to ensure financial targets are met.