A technology solutions company is in need of a Telecommute IT Desk Support Center Analyst in Lakewood. Must be able to: Owning, tracking and resolving IT incidents and requests. Troubleshooting, Software Installation and How-To Customer Support.
Retail company needs applicants for an opening for a Telecommuting Command Desk Real Time Analyst. Must be able to: Manage service levels and ensure adherence to schedules. Answer calls from associates for attendance and time off concerns.
Helping small, medium and very large businesses keep their schedules organized. Writing emails and answering chats. Completing any other duties as assigned. Skills and Requirements Include: Desire to help other humans. Self-starting mentality.
Minimum of two (2) years’ proven experience delivering superior customer service, support or help desk services. Ability to identify problems, gather requirements, conduct analysis and provide accurate and appropriate solutions.
Experience handling help desk or escalated situations requiring problem resolution preferred. Must have a computer/PC (No MACs) with compatible OS versions: Windows 7, 8, 8. 1, or Windows 10 Must have a computer USB headset with microphone.
Troubleshoot proxy issues. Receive calls, help desk support, resolve issues, and close tickets. Must meet the following requirements for consideration: Must have proven experience with BlueCoat Proxy SG. Must have experience with log analysis. Must have understanding of application traffic.
Core Responsibilities of this position include: Resolving open help desk tickets. Identifying the issues involved. Determining the best possible solution available. Required Skills: Bachelor's Degree. Several years of relevant experience.
Responding to help desk technical and product questions generated by our customers. Answering tickets, emails, phone calls and live chat. Troubleshooting Linux (CentOS and Ubuntu), Apache, MySQL and PHP. Skills and Requirements Include: Strong background with technology and Linux systems.
2-4 years in a Customer Care, Support or Help Desk environment. Experience with report creation tools such as SQL Server Reporting Services or Crystal Reporting. Experience with using/supporting Financial or Municipal systems (e. g. Utility Billing, Property Taxation or Payroll/HR)
Dedicated home office with computer, high-speed internet access, desk, chair, printer, scanner, and smartphone. Experience working in a virtual environment and using cloud-based applications. Willingness to undergo a 50-state criminal background check.