Basic knowledge HTML CSS, and/or WordPress experience an asset. Good understanding of support process and infrastructure. Excellent instincts and ability to interface with users and team. Excellent communication, interpersonal skills, and writing skills.
Must be able to: Work with other support and engineering team members to perform triage and root cause analysis. Maintain the company's knowledge base of best practices, known issues and solutions. Extend the company's support infrastructure by crafting and writing diagnostic tools/scripts.
A company in the automotive industry is seeking a Telecommute Technical Support Supervisor. Core Responsibilities Include: Providing basic product training, technical troubleshooting and problem resolution to clients. Assisting partners with account management related needs and custom reports.
3+ years proven expertise. At least 6 years of experience in a support related, customer-facing role. Hands-on experience working in a leadership or escalations role. Strong understanding of Java, Python, and/or another programming language. Strong Linux skills - navigation and tools.
A software company is filling a position for a Remote Enterprise Customer Success Technical Support Engineer. Core Responsibilities of this position include: Guiding customers through implementation, onboarding, business reviews and renewal.
A staffing agency has a current position open for a Virtual Contact Center Chat Technical Support Representative. Must be able to: Interact with customers in response to inquiries, concerns, and requests about products and services.
A staffing agency has a current position open for a Telecommuting Contact Center Chat Technical Support Representative. Must be able to: Interact with customers in response to inquiries, concerns, and requests about products and services.
A technology company is seeking a Telecommute Technical Customer Support Specialist in Austin. Must be able to: Manage incoming technical product support requests and triage situations. Monitor trouble-ticket database to ensure speedy response to all requests.
A therapeutic services company is filling a position for a Telecommute Mid Level Customer Support Representative in Austin. Must be able to: Accurately record interactions, details of inquiry, comments or complaints as well as the customer-focused support you provided.