Associate Support Engineer
Location: Remote
Compensation: Salary
Reviewed: Fri, Apr 04, 2025
This job expires in: 14 days
Job Summary
A company is looking for an Associate Support Services Engineer (Remote).
Key Responsibilities
- Engage with customers to address and resolve technical issues through various communication channels
- Collaborate with internal teams to monitor performance metrics and proactively support large customers
- Document customer issues and contribute to the development of support documentation and knowledge base articles
Required Qualifications
- Preferred: Bachelor's degree in Computer Science, Engineering, Information Technology, or related field
- 6-12 months of engineering experience with coding capabilities
- 3-4 years of experience in a technical support role, preferably in a software or technology company
- Experience with APIs and API-based SaaS integrations is preferred
- Proficiency in JIRA or similar ticketing systems and a strong understanding of databases
COMPLETE JOB DESCRIPTION
The job description is available to subscribers. Subscribe today to get the full benefits of a premium membership with Virtual Vocations. We offer the largest remote database online...
Company Overview
Company Company Name
Headquarters Headquarters
Founded Founded
Website
The company description is available to subscribers. Subscribe today to get the full benefits of a premium membership with Virtual Vocations. We offer the largest remote database online...
BECOME A PREMIUM MEMBER TO
UNLOCK FULL JOB DETAILS & APPLY
- ACCESS TO FULL JOB DETAILS AND APPLICATION INFORMATION
- HUMAN-SCREENED REMOTE JOBS AND EMPLOYERS
- COURSES, GROUP CAREER COACHING AND RESOURCE DOWNLOADS
- DISCOUNTED CAREER SERVICES, RESUME WRITING, 1:1 COACHING AND MORE
- EXCELLENT CUSTOMER SUPPORT FOR YOUR JOB SEARCH
