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BDC Service Coordinator
Job Summary
A company is looking for a BDC Service Coordinator to manage customer service appointments at automotive dealerships.
Key Responsibilities
- Manage inbound and outbound communications with customers to schedule service appointments
- Listen to customer inquiries to determine service needs and schedule appointments accurately
- Utilize the myKaarma scheduling system and maintain customer relationships
Required Qualifications
- High School Diploma or equivalent; customer service experience is a plus
- Exceptional phone etiquette and engaging demeanor
- Demonstrated excellence in customer service
- Strong listening skills to accurately address customer needs
- Proficiency in computer systems and ability to learn new software quickly
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COMPLETE JOB DESCRIPTION
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Company Overview
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