Bilingual Customer Service Rep

Job Summary

A company is looking for a Bilingual Customer Service Representative.

Key Responsibilities

• Serve as the initial point-of-contact for service-related issues, analyzing customer inquiries for resolution
• Complete customer requests or escalate issues to functional teams as necessary
• Maintain a proactive working style while collaborating with team members to achieve business goals

Required Qualifications

• Bilingual proficiency is a plus
• Customer care experience is preferred
• A Bachelor's Degree in Supply Chain Management, Communications, or Business is a plus
• Experience in a fast-paced environment with the ability to multi-task and prioritize
• Proficiency in MS Office products including Word, Excel, and PowerPoint