Bilingual Spanish Call Center Representative

Job Summary

A company is looking for a Call Center - Bilingual Spanish.

Key Responsibilities

• Support customers' inquiries and insurance policy needs by answering questions regarding coverage, rates, billing issues, and general policy reviews
• Care for customers recently in accidents by demonstrating empathy while setting up new claim reports and offering additional products
• Multitask and navigate through multiple computer systems while assisting Spanish-speaking customers

Required Qualifications

• A minimum of two years relevant work experience or two years post-secondary education
• Fluent in Spanish and English (speak and read)
• Ability to work full-time, including evenings and weekends
• Designated workspace free from noise and distractions
• High-speed internet connection and a computer that connects via cable