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Call Center Dispatcher
Job Summary
A company is looking for a Call Center Representative 2.
Key Responsibilities
- Prioritize and assign calls to technicians based on various factors
- Maintain communication with customers regarding service level agreements (SLAs)
- Verify and manage the on-call crew for nightly operations
Required Qualifications, Training, and Education
- High school diploma or GED
- Minimum of 6 months of dispatch experience in a fast-paced environment
- Strong computer skills, particularly in Excel and Outlook
- Certification from an accredited vocational-technical or trade school is a plus
- Flexible schedule to work weekends, holidays, or overtime as required
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COMPLETE JOB DESCRIPTION
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Company Overview
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