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Call Center Operations Manager
Job Summary
A company is looking for an Operations Manager for their call center.
Key Responsibilities
- Manage call center Supervisors and implement strategies to enhance team morale and job satisfaction
- Collaborate with training teams to improve onboarding processes and develop resources for team performance
- Oversee client experience by acting on feedback and partnering with leadership to enhance service quality
Required Qualifications, Training, and Education
- High school diploma or equivalent; Associates or Bachelor's degree preferred
- 5 years of experience in a call center leadership role managing teams
- 7 years of experience in a call center leadership role managing teams is preferred
- Familiarity with call center software systems
- Experience in coaching management and developing team performance standards
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COMPLETE JOB DESCRIPTION
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