Care Coordination Strategy Operations Director

Job Summary

A company is looking for a Director of Care Coordination Strategy & Operations for their remote contact center.

Key Responsibilities:

• Lead and manage the care coordination team, fostering a positive and collaborative team culture
• Develop and execute the operational strategy to optimize and scale the care coordination team
• Collaborate with key stakeholders to ensure quality of care standards and outcomes are achieved

Required Qualifications:

• 8-10 years of experience in contact center operations, with at least 4-6 years in a leadership role
• Proven experience in leading and developing high-performing contact center operations, preferably in healthcare
• Experience in building and scaling operations, particularly in contact center operations and shared services
• Demonstrated ability to develop and execute complex strategies aligned with organizational goals
• Commitment to member-centered care and exceptional member experiences