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Citrix Support Analyst
Job Summary
A company is looking for a Citrix Tier 1-2 Support Analyst.
Key Responsibilities
- Serve as a first and second-level support contact for Citrix-related incidents and service requests
- Monitor, triage, and resolve issues in ticket queues in alignment with defined SLAs
- Troubleshoot and support Citrix technologies and assist with user session performance
Required Qualifications
- 2-5 years of direct experience supporting Citrix environments in a helpdesk or technical support setting
- Solid understanding of Citrix infrastructure components and user support principles
- Experience working with IT ticketing systems (e.g., ServiceNow, Remedy, Jira Service Desk)
- Familiarity with Active Directory, Group Policy, and Windows Server environments
- Proven ability to create accurate and clear technical documentation
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COMPLETE JOB DESCRIPTION
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