Client Experience Representative 1

Job Summary

A company in the insurance industry is looking for a Client Experience Representative 1.

Position Responsibilities:

• Provide exceptional customer service to plan administrators, brokers, and field partners through various communication channels
• Develop and maintain strong relationships with plan administrators, brokers, and field partners
• Research, evaluate, and respond to service issues, and create solutions to prevent future occurrences

Required Qualifications:

• Bachelor's degree preferred or equivalent
• 3+ years of experience in customer service
• Solid understanding of the marketplace and challenges of plan administrators
• Demonstrated critical thinking and problem-solving skills
• Ability to work under pressure and manage a complex workload