Client Manager

Job Summary

A company is looking for a Client Manager who can proactively create a seamless and high quality experience for clients in close coordination with multiple partner agencies.

Key Responsibilities:

• Manage partner relationships, coordinating with partner agencies to understand client needs and requirements, and translating them into care plans and actionable next steps
• Provide exceptional service to clients and caregivers, guiding clients and their families through the entire care process and building relationships with both clients and CarePros
• Partner across the organization to deliver a seamless experience, prioritizing work daily, managing real-time updates to clients, and driving scheduling and staffing

Required Qualifications:

• 3+ years of experience working in a complex client or patient management position or demanding customer service role
• Strong sense of ownership and a track record of managing processes with strong attention to detail
• Ability to work autonomously and effectively prioritize competing tasks
• Demonstrated ability to collaborate and get things done by working through others
• Strong commitment to providing the highest quality of care and exceptional customer service