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Client Servicing Level 1 Supervisor
Job Summary
A company is looking for a Supervisor Client Servicing Level 1.
Key Responsibilities:
- Coach and develop a remote team of associates to resolve client problems and deliver exceptional client experiences
- Create and implement coaching plans based on reporting and analytics
- Hire, onboard, and support new associates
Required Qualifications:
- Minimum of 2 years experience in a customer-facing role, preferably in financial services or technology support
- Minimum of 1 year experience in a supervisory role managing non-exempt employees
- Strong understanding of call center metrics and basic financial transaction processing
- Quiet and secure home working environment
- One or more years experience managing remote call center associates (preferred)
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COMPLETE JOB DESCRIPTION
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