Job Summary

A company in the business services industry is looking for a CRM Business Process Director.

Position Responsibilities:

• Own and evangelize existing and future Customer Relationship Management (CRM) business processes related to the sales and customer-facing experience
• Identify business process improvement opportunities, provide ongoing training and support to drive adoption and accountability, and enable standard work that is both actionable and measurable
• Coordinate with and influence business stakeholders to adhere to agreed-upon processes in support of Commercial Operations mission to drive standardization and efficiency through technology

Required Qualifications:

• 7 or more years of relevant experience required
• Experience with Salesforce required
• Ability to coach and support others through leadership and collaborative partnership skills
• Established track record of meeting individual and team business goals