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CRM Business Process Director
Job Summary
A company in the business services industry is looking for a CRM Business Process Director.
Position Responsibilities:
- Own and evangelize existing and future Customer Relationship Management (CRM) business processes related to the sales and customer-facing experience
- Identify business process improvement opportunities, provide ongoing training and support to drive adoption and accountability, and enable standard work that is both actionable and measurable
- Coordinate with and influence business stakeholders to adhere to agreed-upon processes in support of Commercial Operations mission to drive standardization and efficiency through technology
Required Qualifications:
- 7 or more years of relevant experience required
- Experience with Salesforce required
- Ability to coach and support others through leadership and collaborative partnership skills
- Established track record of meeting individual and team business goals
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COMPLETE JOB DESCRIPTION
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