Director of CRM Operations

Job Summary

A company is looking for a Director, CRM Operations.

Key Responsibilities

• Own and evolve the CRM operations function, including campaign planning and platform optimization
• Manage a high-performing team of marketing and operations specialists
• Project manage complex marketing initiatives and develop standard operating procedures for campaign management

Required Qualifications

• 8+ years of experience in marketing operations and campaign delivery in a digital/eCommerce environment
• Proven experience managing complex RFPs and platform migrations
• Strong technical understanding of marketing platforms and customer data systems
• 4+ years of experience managing teams and cross-functional projects
• Expertise in cross-channel campaign delivery and reporting